🧾 Refund & Returns Policy
✅ Return Eligibility
We only accept returns under the following conditions:
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The product is damaged, defective, or incorrect.
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A clear opening video is provided from the moment the package is being unboxed (before it’s opened), with good visibility of the product and packaging.
Without the unboxing video, no return or refund request will be accepted.
Reference Video
🚫 Non-Returnable Items
Certain items are not eligible for return or exchange due to hygiene or safety concerns:
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Dietary supplements / health products
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Nose pins and piercing accessories
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Items marked as “Non-returnable” on the product page
🔁 Exchange Policy
We offer exchanges in cases of size issues for:
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Bangles
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Kurtis / ethnic wear
Please note:
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Exchange is subject to product availability.
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The shipping fee for exchanges will be borne by the customer.
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The item must be unused, in original condition, and returned within 7 days of delivery.
💸 Refund Process
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If your return is approved, we will initiate a refund to your original payment method.
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Refund processing time: 7–10 working days after product inspection.
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Shipping charges are non-refundable.
📞 Need Help?
For returns, exchanges, or support, please contact us at:
📧 Email: support@tapasviniofficial.com
📞 WhatsApp / Phone: +91-8826182126
🕒 Working Hours: Mon–Sat | 10 AM to 6 PM
⚠️ Important Note
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No claims will be entertained without a clear unboxing video showing the issue at the time of opening.
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We reserve the right to reject a return/refund request if the item fails inspection or the policy terms are not met.